Returns Policy

When you collect or buy a piece in person in Dartford by appointment, you have had the opportunity to inspect it. We are unable to offer refunds or exchanges on items bought in person, except where the item is found to be faulty in a way that was not visible or disclosed at the time of sale.

For items purchased online or by phone without an in-person viewing, you may return the item for a refund within 14 days of receiving it, in line with the statutory cancellation window under the Consumer Contracts Regulations 2013.

To start a return, email us at info@secondhandfurniturekent.co.uk within 14 days of delivery. Items can be returned by mail/courier or in person to us in Dartford by appointment. Items must be returned in the same condition they were received.

Return shipping/transport is arranged and paid for by the buyer and is at your risk. We strongly recommend using an insured furniture courier — we cannot refund items that arrive back damaged. We do not charge a restocking fee.

Refunds are processed within 3 days of the item arriving back with us, to the original payment method.

If an item is faulty in a way not disclosed at the time of sale, please contact us within 14 days. Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement or refund. Age-appropriate wear and any condition we disclosed before sale do not count as a fault.